Warehouse Operations Manager

Warehouse Operations Manager

Location: Vaughan, ON (Teston Rd)
Reports to: Director, Operations
Work Arrangement: On-site
Employment Type: Full-time
Salary Range: $100,000 – $110,000

This Role Requires a True 3PL Operator

Our client is seeking an experienced, hands-on Warehouse Operations Manager with proven 3PL leadership experience in a multi-client environment.

This is not a step-up role. It is not a learning role. It requires someone who has already owned service levels, labour budgets, compliance audits, and supervisor accountability in a complex warehouse operation.

This position was created to fill an existing opening and to add additional leadership capacity to support continued growth. It has been challenging to find the right fit because the expectations are high — and the impact of this role is significant.

If you have full P&L accountability, understand SLA discipline, and lead from the warehouse floor, this may be the opportunity you’ve been looking for.

A minimum of 50% of your time will be spent on the floor.

Role Purpose

Own full 3PL warehouse operations performance across service, cost, safety, compliance, and team development. Ensure customer SLAs are met, inventory integrity is protected, audits are passed, and operational scalability supports business growth.

Key Responsibilities

Operations & Execution

• Lead all 3PL building operations including labour planning, equipment, facilities, compliance, and service performance.
• Maintain SLA performance targets:
  • OTIF ≥ 98%
  • Inventory Accuracy ≥ 98%
  • Dock-to-Stock ≥ 98% within 48 hours
• Ensure daily KPI visibility and conduct structured shift huddles.
• Lead root cause and corrective action (RCCA) processes for performance gaps.
• Spend a minimum of 50% of time on the warehouse floor ensuring process adherence and flow optimization.

Financial & P&L Ownership

• Own full operational P&L including labour, overtime, and cost drivers.
• Maintain labour usage within approved monthly and annual budgets.
• Partner with Finance to develop ROI-backed business cases for equipment or automation investments.

Compliance & Food-Grade Standards

• Ensure BRCGS and food-grade compliance.
• Lead external and customer audits; close non-conformances within defined timelines.
• Maintain TDG, health and safety training, and regulatory compliance standards.
• Drive a safety-first culture with zero tolerance for shortcuts.

Inventory & Systems

• Own inventory accuracy across the facility, WMS, and customer systems.
• Ensure supervisors maintain strong WMS discipline and superuser capability.
• Identify and implement process improvements to eliminate manual workarounds.

Customer & Business Partnership

• Liaise directly with customers regarding performance, complaints, and service improvements.
• Lead structured RCCA processes for missed KPIs and customer concerns.
• Support operational design and onboarding for new customers and RFPs.

Team Development

• Coach and mentor Warehouse Supervisors and Team Leads across multi-shift operations.
• Identify high-potential talent and implement development plans.
• Establish clear onboarding standards for operations roles.
• Partner with HR on retention, performance management, and workforce planning.

What Success Looks Like

0–3 Months

• Complete full operational assessment (KPIs, staffing, compliance, facility).
• Establish structured RCCA process.
• Confirm baseline metrics for OTIF, inventory accuracy, dock-to-stock, labour cost, and safety.

3–6 Months

• Deliver documented action plan addressing operational gaps.
• Improve OTIF trending toward ≥ 98%.
• Stabilise labour variance within 2% of monthly budget.
• Close audit findings within defined timelines.

6–12 Months

• Sustain OTIF ≥ 98%.
• Achieve Inventory Accuracy ≥ 98%.
• Maintain Dock-to-Stock ≥ 98% within 48 hours.
• Keep labour usage within approved annual budget.
• Successfully lead at least one external audit with no major non-conformances.
• Implement at least one operational improvement initiative with measurable ROI.

Required Experience

• Minimum 5+ years of leadership experience in a 3PL warehouse environment.
• Demonstrated ownership of full P&L and labour budgets.
• Direct accountability for SLA performance (OTIF, inventory accuracy, dock-to-stock).
• Experience leading external audits in a food-grade or regulated environment.
• Advanced WMS proficiency (Synapse preferred).
• Proven track record developing supervisors and driving accountability.

Candidates without direct 3PL P&L ownership and SLA accountability will not be considered.

Work Environment

• Fast-paced 3PL warehouse environment.
• Multi-client complexity with high customer visibility.
• WMS-driven operations with system integrations.
• Multi-shift operations with peak season volume fluctuations.

This role requires steady leadership, operational discipline, and strong financial control under pressure.

Compensation & Benefits

• Salary range: $100,000 – $110,000
• Performance-based bonus structure
• Comprehensive benefits
• Leadership development opportunities
• A collaborative, performance-driven culture

Our client thanks all applicants; however, only selected candidates will be contacted.

Accommodations are available throughout the hiring process.

AI is not used in screening or selection.